Purchase returns
For help with a return, contact us through the contact form and include your order number. Eligibility and next steps depend on the item and circumstances. Your rights under applicable consumer law continue to apply.
Returns & FAQs
Here to help.
Find answers about purchases, rentals and plant care.
Damaged or incorrect items
Contact us through the contact form with your order number and a description of the issue. Photos of the item and packaging can help us understand what happened. We will respond about the next steps.
Rental returns
Check the rental details for its end date, care requirements and agreed return or collection arrangements. Contact us through the contact form if you need help with a rental return.
Frequently asked questions
Your questions, answered.
How do I start a return?
Use the contact form and include your order number, the item and the reason for your request. We will consider the details and respond about the next steps.
Which items can be returned?
Return options depend on the item and circumstances. Contact us with your order details so we can help. This information does not limit rights available under applicable consumer law.
How long does a refund take?
If a refund is due, its timing depends on the order and payment process. Contact us with your order number if you need an update.
What should I do if an item arrives damaged?
Contact us through the form with your order number and a description of the issue. Photos of the plant, item and packaging can help explain what happened.
What if I receive the wrong item?
Contact us through the form with your order number and tell us which item you expected and what arrived. We will respond about the next steps.
Can I change or cancel an order?
Contact us as soon as you can with your order number and request. Whether an order can be changed or cancelled depends on its status and applicable terms. Your legal rights are unaffected.
How do I return a rental?
Follow the return or collection arrangements shown in your rental details, including the end date and care instructions. Contact us through the form if anything is unclear.
Can I extend a plant rental?
An extension depends on availability and the terms of your rental. Contact us with your rental details to ask about an extension.
What if a rental plant or pot is damaged?
Contact us through the form with your rental details and a description of the damage. The agreed rental terms explain responsibilities for the plant and pot.
How do I choose the right light for a plant?
Start with the plant’s care information and observe the light through the day. Bright indirect light means a well-lit place without strong direct sun on the leaves. Species, season and room conditions can change what works.
How often should I water?
There is no single schedule for every plant. Check the growing medium before watering and follow the care guidance for that species. Pot size, drainage, light, temperature and season all affect how quickly it dries.
What should I do when a new plant arrives?
Place it in a suitable spot, check the plant’s care guidance and let it adjust before making major changes. Inspect the growing medium before watering, and avoid moving it repeatedly while it settles.
No answers in this topic match your search. Try another search or choose a different FAQ topic.